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Returns & refunds

A showroom sit never tells you what a sofa is like at 9pm on a Tuesday. So we give you thirty days to find out at home.

Thirty days at home

If the piece does not settle into your home within thirty days of delivery, tell us and we will collect it free and refund you in full — no restocking fees, no interrogation.

Condition

Lived-with is fine: softened cushions, faint marks, the smell of your house. Damaged beyond normal living — burns, breaks, pet-chewed legs — may reduce the refund, and we will always explain why before deducting anything.

Where returns go

Returned pieces are inspected, refreshed in the workshop, and sold on our seconds shelf at a discount. Nothing goes to landfill because it did not suit one living room.